DSC Control4 Not Communicating
Alarm system not communicating with Control4 due to malfunctioning IR port.
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Alarm system not communicating with Control4 due to malfunctioning IR port.
Steps to Resolve
Step 1
1. Replaced the IT-100 after shutting down the system and putting it into test mode with central station.
Step 2
2. Power cycled the system and confirmed IT-100 communication with alarm control panel.
Step 3
3. Identified that the IR port on the Control4 controller was malfunctioning due to lightning damage.
Step 4
4. Adjusted inputs on the back of the EA3 controller to use interchangeable IR and serial ports.
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